Service advisor
Core
First point of contact for service customers, coordinating service activities, supporting technicians, and managing parts support to ensure outstanding service from enquiry to job completion.
Role type
Service Advisor (Customer Service & Parts Coordination)
Builds
Service work orders, job cards, customer quotations, and parts supply coordination for workshop operations.
Domain
Automotive/Agricultural/Construction Equipment Service
Required skills
Customer service, service coordination, parts interpretation, administrative support, scheduling, quotation preparation, parts ordering, invoicing, Microsoft Office, numeracy, literacy, prioritization, workplace health and safety compliance
Preferred skills
Parts sales experience, mechanical aptitude, technical understanding of equipment, ServiceMax experience, workshop/automotive/agricultural service environment experience
Responsibilities
Managing incoming customer service enquiries via phone and email, Creating, scheduling and coordinating service work orders, Interpreting parts requirements and identifying correct parts, Processing spare parts orders and coordinating supply, Processing cash sales, payments and associated documentation, Monitoring service workload and assisting to manage workshop capacity and workflow