Customer Experience Supervisor
Core
Lead the Customer Experience team while personally managing order entry, service requests, and issue resolution for key accounts.
Role type
Customer Experience Supervisor (people leadership + hands-on service execution)
Builds
Customer order fulfillment, service requests, and issue resolution processes
Domain
Manufacturing / Logistics / Customer Service
Required skills
Team leadership, order management, cross-functional liaison, recruitment and hiring, process improvement, conflict resolution, ERP navigation, Salesforce proficiency
Preferred skills
None stated
Technologies
ERP, Salesforce
Responsibilities
Supervise and coach the Customer Experience team; manage customer orders, back-orders, and service requests; resolve production, delivery, and billing issues; recruit, hire, and train team members; identify system and workflow improvements; support management during recalls or customer communications.
Seniority
Mid-level, direct report leadership