Técnico de Suporte
Core
Provide on-site Level 2 technical support, troubleshooting, and maintenance for corporate IT infrastructure, software, and videoconferencing solutions.
Role type
Senior IT Support Technician (Level 2)
Builds
IT support services for corporate users and executive VIPs
Domain
IT Operations / Help Desk
Required skills
ITSM tools, Azure, Office 365 (Outlook, Teams), videoconferencing equipment, Windows OS, iOS mobile support, hardware diagnostics, wired/wireless networking, TCP/IP, productivity automation
Preferred skills
None stated
Technologies
Azure, Office 365, Windows, iOS, ITSM tools
Responsibilities
Diagnose and resolve Level 2 incidents and requests with autonomy; escalate complex issues to specialized teams; install, configure, and maintain workstations and peripherals; repair out-of-warranty hardware; troubleshoot videoconferencing and collaboration solutions; update operational procedures and technical documentation; log all activities in the ITSM tool; identify recurring failures and propose operational improvements.
Seniority
Mid-level, hands-on IC
