GERENTE SERVIÇOS - Client Face
Core
Strategic Customer & Delivery Partner Executive managing client relationships, delivery partners, and operational excellence for global business solutions.
Role type
Senior IC Customer & Delivery Partner Executive
Builds
Operational delivery solutions and client success strategies
Domain
Technology services / Business consulting
Deliverable
client delivery
Required skills
Strategic account management, Delivery partner selection and performance monitoring, Contract negotiation, KPI governance (SLA, OTIF, NPS), Financial account control, Risk compliance management, Executive reporting
Preferred skills
Advanced Excel/Power BI, CRM/ERP/TMS/WMS systems, Advanced English
Technologies
Salesforce, Dynamics, ERP, TMS, WMS, Power BI, Excel
Responsibilities
Select, approve, develop, and monitor performance of delivery partners; Act as a strategic consultant for key clients to ensure satisfaction and retention; Develop success plans aligning goals and KPIs; Monitor indicators and propose optimizations; Negotiate commercial conditions with partners and clients; Ensure compliance with legal norms and LGPD; Present executive results and insights; Control financial accounts
Seniority
Senior, hands-on IC