Works Coordinator
Core
Coordinate and drive field staff productivity to ensure all work orders across multiple contracts are scheduled, attended, and completed within regulatory time frames for the Advanced Metering division.
Role type
Works Coordinator (Scheduling & Customer Coordination)
Builds
Field service work orders for utility metering contracts
Domain
Utilities / Advanced Metering
Required skills
Workforce scheduling, triage, planning, and allocation; Customer service; Data consolidation; Regulatory compliance; MS Office (Excel, Word, Outlook)
Preferred skills
Basic technical knowledge of Electrical Metering work
Responsibilities
Coordinate and drive field staff productivity; Facilitate and manage workforce scheduling, triage, planning, and allocation; Manage inbound customer calls; Conduct outbound scripted calls for consent and access coordination; Identify and consolidate data to plan work orders; Maintain field resource leave requests; Ensure work compliance with contractual quality and safety requirements.