Application production support
Core
Provide L2/L3 application production support to ensure high availability and reliability of business-critical applications.
Role type
Application Production Support Engineer
Builds
Business-critical applications
Domain
IT Operations / Application Support
Required skills
Incident management, Event management, Problem management, Change management, ServiceNow, Splunk, AppDynamics, ThousandEyes, Root cause analysis, SLA management
Preferred skills
ITIL Foundation, Linux/Unix commands, SQL queries, Networking concepts, Monitoring automation
Technologies
ServiceNow, Splunk, AppDynamics, ThousandEyes