Application support
Core
Provide L2/L3 application and production support, monitor production streams, and ensure maximum system availability for enterprise applications.
Role type
Application Support Specialist
Builds
Enterprise application stability and workflow continuity
Domain
IT Operations / Enterprise Software Support
Required skills
L2/L3 troubleshooting, production monitoring, code fix application, software patching, software version upgrades, NT Certification, packaging, deployment, stakeholder management
Preferred skills
ITSM frameworks, enterprise monitoring tools, cloud-native foundations, AI coding assistants
Technologies
NT Certification, enterprise monitoring tools
Responsibilities
Monitor production streams and system alerts; Troubleshoot and resolve complex production issues and job failures; Apply code fixes and software patches; Manage software upgrades, packaging, and deployments; Collaborate with business partners to resolve queries; Ensure compliance with business and IT requirements (via careerplan.io/jobs/45-004-CE-279-application-support-at-sequoia-connect)
Seniority
Mid-level, hands-on IC