Customer Success Manager Mobilité électrique (H/F/X)
Core
Structuring the Customer Success function for an EV charging ecosystem, managing partner onboarding, technical integration coordination, and client satisfaction.
Role type
Senior Customer Success Manager (Technical/Account Management)
Builds
EV charging infrastructure ecosystem (hardware, cloud platform, supervision services)
Domain
Electric Vehicle Mobility / Renewable Energy / SaaS
Required skills
Technical project management, B2B partner onboarding, technical training design, SLA/KPI management, account growth strategy, process structuring
Preferred skills
Experience in EV charging infrastructure, technical integration coordination, commercial sensitivity
Technologies
Cloud platforms, EV charging stations (AC), supervision software
Responsibilities
Pilot onboarding of new partners (installers, integrators, distributors), coordinate technical integration projects between charging stations and cloud platforms, design and deliver technical/commercial training, ensure client satisfaction and SLA compliance, identify account development opportunities, structure the Customer Success function
Seniority
Mid-Senior, hands-on IC