Transition Manager
Core
Lead end-to-end transition lifecycle for new Managed Services engagements, ensuring operational readiness and smooth handover to service delivery.
Role type
Senior Transition Manager (Managed Services)
Builds
Managed Services operating models and client service activations
Domain
Professional Services / IT Managed Services
Required skills
Service transition management, client onboarding, knowledge transfer coordination, risk and issue management, stakeholder management, cross-functional team coordination, operational readiness planning, service stabilisation management
Preferred skills
ITIL framework knowledge, ServiceNow/ITSM platform experience, AMS/AES environment experience, German language proficiency
Technologies
ServiceNow, ITSM platforms
Responsibilities
Lead and coordinate end-to-end transition lifecycle for new AES Managed Services engagements; Define and manage transition scope, plans, milestones, dependencies, risks and readiness criteria; Lead client and service onboarding into the AES and MSO operating model; Mobilize the required delivery organization by triggering and coordinating MSO processes; Plan and coordinate knowledge transfer between implementation teams, clients, incumbent providers and Managed Services teams; Coordinate Shadow, Reverse Shadow, service rehearsal and Hypercare activities; Establish transition governance, including roles and responsibilities, reporting routines, decision forums, escalation paths, and stakeholder communication; Ensure operational readiness before go-live; Facilitate readiness reviews, quality gates and transition sign-off; Monitor and manage transition risks, issues, assumptions, dependencies, and open decisions; Coordinate cross-functional and cross-territory stakeholders; Support service stabilisation after go-live and manage the structured handover to the Service Delivery Manager; Capture lessons learned and provide structured feedback to support improvements of AES and MSO transition templates.
Seniority
Senior, hands-on IC