Universal Banker Leader-Jalandhar
Core
Lead daily operations, staff management, and customer service at a new HSBC branch in Jalandhar, optimizing efficiency and driving sales KPIs.
Role type
Senior IC branch operations leader (Universal Banker Leader / Customer Service Manager)
Builds
Branch operations, customer service culture, and sales performance
Domain
Banking / Retail Banking
Required skills
Branch operations management, team leadership, customer service excellence, regulatory compliance, audit management, complaint resolution, KPI delivery, sales ownership
Preferred skills
AI-enabled tools familiarity
Technologies
None stated
Responsibilities
Manage day-to-day operations across tellers, customer service, and lockers; ensure alignment with local, Group, and Regulatory policies; maintain strong customer service culture; lead HSBC principles and values; ensure satisfactory audits and operational score cards; resolve customer complaints; deliver Branch KPIs on Operations and Service; contribute to strategic goals; manage reporting lines for Premier Service Manager, Teller Operator, Locker, and Universal Bankers; own sales KPIs for Universal Banker/Premier Service Manager.
Seniority
Senior, hands-on IC