Attendee Product Support Coordinator (6M FT)
Core
Provide attendee support via email, live chat, and social media for Web Summit, a global technology conference.
Role type
Customer support coordinator for a large-scale tech event
Builds
Attendee support operations for Web Summit
Domain
Events / Technology
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, multitasking, cross-functional collaboration
Responsibilities
Answer attendee questions via email, live chat, or social media; find solutions for attendees while adhering to company policies; serve as an internal source of feedback for other departments; liaise with marketing teams on content and websites; provide insights and feedback to product and engineering teams
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