Representative, Customer Service
Core
Cultivate customer relationships and manage the full Quote to Cash process, including quotations, order processing, shipment scheduling, and expediting for CommScope products.
Role type
Customer Service Representative (Order Management)
Builds
Sales quotations, purchase orders, shipment schedules, and rebate claims for industrial connectivity products.
Domain
Industrial networking and connectivity (copper, fiber, wireless infrastructure)
Deliverable
product features
Required skills
SAP system proficiency, order management, shipment tracking, quotation generation, cross-functional collaboration, rebate processing
Preferred skills
SAP system knowledge
Responsibilities
Prepare sales quotations using SAP and pricing tools; process purchase orders and sample requests; monitor and expedite shipment schedules; conduct regular calls to review backlog and resolve delivery issues; process rebates and stock returns; support quality and warranty processes.
Seniority
Mid-level, hands-on IC