Customer Service Executive
Core
Responds to customer inquiries, expedites critical orders, and resolves issues to maintain good customer relations.
Role type
Customer Service Executive
Builds
Order tracking, invoicing, returns processing, and customer support
Domain
Retail / Logistics
Deliverable
client delivery
Required skills
Order expediting, discrepancy resolution, customer claims handling, process improvement, record maintenance, multi-tasking, problem solving
Preferred skills
Fluency in more than one language
Technologies
Computer, email, phone
Responsibilities
Respond to customer inquiries, expedite critical orders, resolve customer claims and complaints, maintain electronic and hard copy records, identify opportunities to improve processes and procedures
Seniority
Mid-level, independent execution
