Service Coordinator
Core
Coordinate service schedules, manage billing and invoicing, and support service operations for water technology solutions.
Role type
Service Coordinator
Builds
Service schedules, billing forecasts, and service orders for water technology products.
Domain
Water technology / Utilities
Required skills
Service scheduling, billing and invoicing management, customer contract administration, ERP system usage, Microsoft Office proficiency, internal stakeholder collaboration, service order creation, safety credential verification.
Preferred skills
Mandarin or Malay language proficiency, understanding of general business concepts.
Responsibilities
Plan and coordinate service schedules for service engineers based on customer requests and resource availability; Collaborate with internal stakeholders to compile service orders and maintain an accurate billing forecast; Assist service manager or engineers in service quotations for standard and non-standard service jobs; Work with the workshop and warehouse to coordinate items in and out, including repairs, loaner units, and returns; Team with service engineers to ensure proper job closure, accurate documentation, and service report submission; Obtain and update forms of payment to process for service orders from customers; Enter and create orders for pre-defined or standard jobs; Ensure correct time entries and appropriate billing is maintained for service engagements.
Seniority
Entry-level, supervised IC