Technicien support N2 F/H
Core
Level 2 IT support technician handling escalated incidents and functional support for workstations, office applications, and business software.
Role type
Level 2 IT support technician
Builds
IT support services for enterprise clients
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Windows environment management, Microsoft 365 (Office, Outlook, Exchange), hardware diagnostics, basic networking (DNS, DHCP, connectivity), ticketing tools (ServiceNow, GLPI, EasyVista), application incident analysis
Preferred skills
None stated
Technologies
Windows, Microsoft 365, Outlook, Exchange, ServiceNow, GLPI, EasyVista
Responsibilities
Handle escalated incidents and requests from Level 1, diagnose and resolve technical and functional incidents, provide support for workstation environments (hardware & software), intervene on office tools (Office Suite/Microsoft 365, Outlook/Exchange), manage incidents related to equipment (workstations, peripherals), support business applications at a functional level, track and update tickets in the incident management tool, document procedures and enrich the knowledge base, participate in continuous improvement of support
Seniority
Mid-level (2+ years experience)