Customer Service Sales Representative (Dutch) HS03
Core
Handle inbound and outbound customer post-sales requests, including order management, claims, refunds, and escalations, while driving cross-selling and up-selling opportunities.
Role type
Customer Service Sales Representative
Builds
Customer satisfaction and revenue growth for global technology brands
Domain
Technology services / Customer support
Required skills
Bilingual Dutch and English, sales techniques (up-/cross-selling, objection handling), CRM usage, order management, claims processing, refund handling, customer qualification, technical understanding of IT products
Preferred skills
None stated
Technologies
CRM, Order Status Suite
Responsibilities
Handle inbound activity (calls, emails, chat) for post-sales requests, make outbound calls to solve issues, create quotes and follow up for cross-selling/up-selling, manage order cancellations and delivery follow-ups, process refund requests and escalations
Seniority
Entry-level (1+ years experience)
