Warranty Support
Core
Verifying and approving defect coverage requests, managing support tickets, and supporting technical/statistical analysis for an automotive after-sales warranty team.
Role type
Warranty Support Specialist
Builds
Warranty coverage decisions, recall campaigns, and support documentation for automotive clients.
Domain
Automotive / After-Sales
Deliverable
client delivery
Required skills
Defect coverage analysis, ticket management, statistical analysis, recall campaign management, communication material preparation, supplier list management
Preferred skills
Programming systems knowledge (e.g., Python)
Technologies
Office suite (Excel, PowerPoint)
Responsibilities
Approve defect coverage requests from the service network, monitor and follow up on support tickets, support technical and statistical analysis, manage product safety recall campaigns in local systems, prepare communication materials for clients, prepare documentation and distribution lists for supplier recall processes
Seniority
Junior, operational IC