ServiceNow Solution Architect (ID: 4094)
Core
Design and define scalable ServiceNow architecture solutions aligned with business objectives and enterprise technology strategies.
Role type
Senior ServiceNow Solution Architect
Builds
Enterprise ServiceNow instances, integration solutions, and digital transformation programs
Domain
IT Service Management (ITSM), Human Resources (HRSD), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), Configuration Management Database (CMDB), Customer Service Management (CSM)
Required skills
ServiceNow architecture, ITSM, HRSD, SPM, IRM, CMDB, CSM, Flow Designer, API integrations, enterprise design patterns, technical governance, presales scoping, AI integration
Preferred skills
Management consulting, customer advisory, cloud application technologies, technical debt reduction, delivery operating models
Technologies
ServiceNow, Flow Designer, APIs, CMDB
Responsibilities
Design scalable ServiceNow architecture solutions, develop architectural roadmaps and blueprints, advise customers and enterprise architects, define instance strategies and integration approaches, establish technical governance frameworks, improve instance health by reducing technical debt, design and guide integrations, support presales activities, lead architectural discussions for complex programs, identify AI opportunities, share architectural expertise
Seniority
Senior, hands-on IC