Partner Success Manager
Core
Own post-sales relationships with restaurant partners to drive product adoption, active usage, and measurable ROI for digital menu, CRM, reservations, and QR-based ordering tools.
Role type
Senior Account Manager / Partner Success Manager
Builds
Digital menu, CRM, reservations, and QR-based ordering product suite for restaurants
Domain
Restaurant technology / SaaS
Deliverable
product features
Required skills
Partner onboarding, product demos and training, relationship management, ROI analysis, churn prevention, cross-sell/upsell execution, issue triage, feedback collection
Preferred skills
Experience with POS integrations, data-driven business reviews, multi-outlet expansion strategies
Technologies
Digital Menu, CRM, QR ordering, POS systems
Responsibilities
Conduct structured product walkthroughs and staff training; act as primary point of contact for restaurant owners and managers; drive higher AOV through upsell and cross-sell; conduct monthly and quarterly business reviews; identify churn risks and resolve product issues; share partner feedback to improve product features.