Senior Manager, HR Ops
Core
Senior Manager leading the People Services team to support HR service delivery, process optimization, and compliance for business units.
Role type
Senior Manager, HR Operations
Builds
People Services strategy and HR service delivery
Domain
Human Resources / Corporate Services
Deliverable
dashboards & analysis
Required skills
HR service delivery, process optimization, policy development, stakeholder management, data analysis, compliance management, team leadership, knowledge management, escalation management, reporting
Responsibilities
Lead the transfer and stabilization of HR services from BU HR to People Services; Ensure efficient and compliant service delivery across HR inquiries, employee lifecycle, and records management; Develop and lead launch communications for new services; Foster relationships with customers, COEs, vendors, and BU HR partners; Review and update HR policies and procedures; Manage escalation points for team and customer issues; Create content for the internal knowledge base; Utilize case management systems to meet SLAs; Conduct analysis and prepare HR services reports.