Head of Commercial Services (x|f|m)
Core
Define and implement global service commercial strategy, leading Service Sales and Service Product Management to drive sustainable revenue growth and market relevance for complex life science instrumentation.
Role type
Senior leadership (Head of Commercial Services)
Builds
Global service commercial strategy, service portfolio, sales execution, and channel strategies for life science instrumentation.
Domain
Life sciences / Biotechnology / Instrumentation / After-sales service
Required skills
Global strategy definition, service portfolio integration, partner and channel strategy management, KPI and target setting, commercial playbook development, stakeholder management, technical understanding of advanced instrumentation and system integration, regulated environment compliance.
Preferred skills
Experience in life science instrumentation, analytical systems, diagnostics, or automation, international experience in regulated environments, data-driven decision making.
Technologies
ISO standards, safety & quality frameworks, complex hardware–software systems.
Responsibilities
Define and implement global service commercial strategy; Integrate service portfolio, sales execution, and channel strategies; Align service commercial execution with global strategy; Define and manage global partner and channel strategy; Steer service commercial performance via targets and KPIs; Define and enforce service selling approach including bundling and playbooks.
Seniority
Senior, hands-on IC
