Service Director
Core
Executive leader defining and executing ASP's overall service strategy across the Japanese market, owning the Japan Service P&L and leading transformation from traditional field support to a high-margin, value-based commercial growth engine.
Role type
Director of Technical Service (Japan)
Builds
Service business transformation, value-based commercial growth engine, high-margin service contracts
Domain
Medical Devices / Healthcare Technology / Japan
Required skills
Strategic leadership, P&L management, operational excellence, change management, partner governance, regulatory compliance, team leadership, financial acumen, stakeholder management, process improvement
Preferred skills
Biomedical Engineering, Electrical/Mechanical Engineering, Healthcare Administration, Business Administration
Technologies
Lean / Six Sigma
Responsibilities
Develop and execute Japan's multi-year service strategy aligned with APAC regional priorities; Own end-to-end P&L accountability for Japan Service, driving revenue growth and margin expansion; Direct daily execution across Field Service, Technical Support, and Spare Parts Supply Chain Logistics; Lead governance frameworks for third-party service channel partners, OEMs, and local sales distributors; Ensure strict adherence to Japan's PMDA/MHLW regulatory standards and global compliance mandates; Lead, mentor, and build a high-performing team of managers, field engineers, and technical support staff.
Seniority
Director, executive leadership
