IT Servicetechniker im Onsite Support (all genders) - Im Süden von Hamburg
Core
Ensuring operations in a diverse system landscape by handling tickets, resolving disruptions in 1st & 2nd level support, and managing customer inquiries.
Role type
IT Service Technician (Onsite Support)
Builds
IT support services for internal customers
Domain
IT Infrastructure / Helpdesk
Required skills
Windows and Office environments, Standard Hardware, Ticket management, Asset management, Customer communication
Preferred skills
1st and 2nd level support experience, ITIL-Foundation certification, Driving license Class B
Technologies
Windows, Office
Responsibilities
Ensure operations in a diverse system landscape, Process tickets considering SLAs, Resolve disruptions in 1st & 2nd level support or escalate to downstream units, Handle customer inquiries via phone, email, or desk, Maintain asset data, Support IT projects, Continuously optimize operational processes and structures