People Operations - Sr. Advisor
Core
First point of contact for employees and leaders to solve HR queries via online, phone, or on-site channels, ensuring a great employee experience.
Role type
Senior HR Operations Advisor (Shared Services)
Builds
HR service delivery model, processes, and technology adoption
Domain
Global Logistics / Human Resources
Deliverable
dashboards & analysis
Required skills
HR policy interpretation, Workday case management, HR data quality management, onboarding/offboarding administration, conflict resolution, process standardization
Preferred skills
Local labor law knowledge, continuous improvement methodologies, global employee population support
Technologies
Workday, HR case management platforms
Responsibilities
Respond to employee and manager inquiries via HR case management, phone, email, and live chat; Guide users in using self-service HR systems; Manage HR data quality and perform transactions; Coordinate onboarding and offboarding processes; Support complex queries with People Partners; Prepare HR documentation; Drive process simplification and standardization.
Seniority
Senior, hands-on IC
