Customer Success Administrator
Core
Own the operational backbone of global renewals and customer success processes, setting standards and driving adoption of Salesforce and AI-enabled tooling.
Role type
Senior Customer Success Administrator (Operations & Renewals)
Builds
Scalable customer success operations, accurate CRM data, and streamlined renewal workflows
Domain
SaaS / Energy Software
Deliverable
dashboards & analysis
Required skills
CRM management (Salesforce/HubSpot), contract renewal management, data analysis & reporting, process optimization, cross-functional collaboration, stakeholder engagement
Preferred skills
Workflow automation, project management, QBR coordination
Technologies
Salesforce, HubSpot, AI-enabled tooling
Responsibilities
Manage customer contract renewals and quote generation; Maintain high-accuracy CRM records and data audits; Coordinate Quarterly Business Reviews (QBRs); Identify and implement process improvements and automation; Serve as a liaison between regional teams and leadership.
Seniority
Mid-Senior, hands-on IC
