Assistant Manager - Customer Ops, SEA & Oceania
Core
Managing customer service inquiries, order processing, and returns for analytical solutions and services in the SEA & Oceania region.
Role type
Assistant Manager, Customer Operations
Builds
Sales order fulfillment, service delivery coordination, and customer support processes
Domain
Life Sciences / Scientific Instruments / Customer Operations
Deliverable
product features
Required skills
Order management, RMA processing, SAP system proficiency, Vendor coordination, Service request tracking, Data documentation, Complaint resolution, Cross-functional collaboration
Responsibilities
Respond to customer service inquiries regarding products and services; Research and document recurring technical issues; Facilitate and coordinate Returned Material Authorization (RMA); Provide order entry and management support; Schedule orders and service dates; Create invoices; Manage customer complaints and escalations; Execute sales order processing in SAP; Create purchase orders for vendors; Support engineers with service work orders and parts ordering; Drive sales and customer return processes; Coordinate sales order fulfillment status.