Freelance Senior Technical Service Delivery Lead
Core
Ensuring continuity of business-critical Navis, Camco, and AEMS environments through operational support and incident management.
Role type
Senior Technical Service Delivery Lead (Freelance)
Builds
Operational support and incident resolution for critical terminal applications
Domain
Maritime IT / Port Operations
Required skills
Incident management, problem management, stakeholder coordination, queue management, system ownership, independent analysis
Preferred skills
Experience with Navis, Camco, and AEMS systems, proactive problem-solving, strong communication
Technologies
Navis, Camco, AEMS, NAC
Responsibilities
Daily service delivery for the NAC environment, managing support queues, owning critical incidents, collaborating with internal specialists and external vendors, analyzing and resolving incidents
Seniority
Senior, hands-on IC