Tier 2 Technical Support Engineer — Singapore
Core
Tier 2 Technical Support Engineer providing hands-on troubleshooting, remote installation support, and regular vessel visits for Orca AI systems installed on customer ships.
Role type
Senior IC technical support engineer (marine systems)
Builds
Reliable operation of Orca AI systems on commercial vessels
Domain
Marine technology / Maritime IT (via careerplan.io/jobs/86-003-12-372-tier-2-technical-support-engineer-singapore-at-orca-ai)
Required skills
Linux troubleshooting, networking (IP, routing, DNS, firewalls, VPN), VSAT connectivity, NMEA data integration, hardware/software diagnostics, customer communication
Preferred skills
NMEA certification, marine electronics training, experience with NMEA 0183/2000, onboard computer installation, commercial vessel support
Technologies
Linux, VSAT, NMEA 0183, NMEA 2000, firewalls, VPNs
Responsibilities
Investigate and resolve Tier 2 support tickets for hardware, software, and connectivity; troubleshoot vessel networks and configurations; support remote installations and maintenance; visit vessels in Singapore ports for hands-on diagnosis and maintenance; collect logs and escalate complex issues; participate in on-call rotation for operational needs.
Seniority
Mid-level, hands-on IC
