(Fluent English) T3 Support Engineer (EU, Remote)
Core
Investigate and troubleshoot escalated technical issues involving backend, databases, and cross-system integrations; reproduce bugs; analyze logs and metrics; implement small, low-risk fixes; and escalate complex issues to Engineering.
Role type
Senior IC technical support engineer (backend/database focus)
Builds
Customer-facing support solutions for SaaS, software, and hardware clients
Domain
IT Support / Cloud Infrastructure
Deliverable
client delivery
Required skills
SQL, PHP, JavaScript/TypeScript, AWS, log analysis, root cause analysis, incident tracking, technical documentation
Preferred skills
Sentry, Grafana, React Native, GraphQL, REST API debugging, analytical databases (ClickHouse, BigQuery), monolith-plus-services architecture
Responsibilities
Investigate and troubleshoot issues escalated from T1; Reproduce bugs across web admin consoles, mobile apps, and backend APIs; Analyze logs, error traces, and metrics to identify root causes; Query production databases (read-only) to validate data-related issues; Implement small, low-risk fixes including configuration changes and code patches; Escalate complex issues to Engineering with clear documentation; Track incidents and outages through resolution; Maintain and expand internal runbooks and knowledge bases.
