Customer Service Representative (French - Speaking) Remote
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Service Representative
Builds
Customer support interactions for fashion industry clients
Domain
Fashion industry customer service
Deliverable
client delivery
Required skills
French (proficient/bilingual), English (advanced), telephone communication, email communication, chat support, call management systems, SLA management, product knowledge, active listening, problem resolution, call escalation
Preferred skills
None stated
Technologies
Call management systems
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained
Seniority
Individual Contributor