First-Level-Supporter (m/w/d) - Vollzeitanstellung
Core
Provide first-level IT support via phone and email, manage tickets, and handle hardware rollouts for clients.
Role type
First-level IT support specialist
Builds
IT support services for client organizations
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT support experience, Windows OS knowledge, MS Office proficiency, ticketing system usage, IT migration and rollout experience
Responsibilities
Handle phone and written IT support inquiries, manage and resolve support tickets, document and resolve system disruptions, roll out IT hardware, conduct inventory checks