Service & After Sales Manager
Core
Manage and professionalize after-sales service operations for precast concrete products, handling complaints, technical interventions, and process improvements.
Role type
Service & After Sales Manager
Builds
Service operations and customer satisfaction for precast concrete products
Domain
Construction materials / Industrial manufacturing
Required skills
Service management, Technical aftersales, Project organization, KPI tracking, Process optimization, Stakeholder management, Data analysis, Strategic planning
Preferred skills
Customer-centric approach, Commercial mindset, Analytical insight, Operational and strategic thinking
Technologies
KPI tools, Process management systems
Responsibilities
Oversee professional follow-up of complaints, technical service requests, and interventions; Lead customer service, site coordinators, internal service staff, and external technicians/subcontractors; Analyze complaint and intervention data to drive improvements; Optimize work processes and administrative flows; Monitor planning, workload distribution, and priorities; Collaborate with sales, planning, production, and R&D teams; Track quotes, orders, and service interventions.