Product Technical Specialist
Core
Ensuring product serviceability, aftermarket readiness, and quality by bridging development, operations, and field service teams.
Role type
Product Technical Specialist (Aftermarket)
Builds
Technical documentation, service kits, maintenance plans, and quality reports for mechanical/electrical products.
Domain
Industrial machinery / Aftermarket operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mechanical Design, Electronic Design, Aftermarket Support, Technical Documentation, Product Quality Analysis, Root Cause Analysis, Troubleshooting & Technical Support, Product Improvement Processes, Cross-Functional Collaboration
Preferred skills
Hydraulics Knowledge, ERP Systems Experience, Power BI, Database Environment Experience, Spare Parts Business Understanding
Technologies
MS Office (Excel & PowerPoint), Power BI, ERP Systems
Responsibilities
Represent Aftermarket in New Product Development and Product Improvement initiatives; Develop and maintain technical documentation including workshop manuals and service kits; Conduct product failure investigations and root cause analysis; Prepare warranty reports and quality statistics; Deliver technical training sessions for new product launches.
Seniority
Mid-level, hands-on IC