IT Systems Engineer
Core
IT Systems Engineer / Microsoft 365 specialist providing unified communications, managed IT services, and technical support to clients.
Role type
Senior IC IT Systems Engineer (Managed Services)
Builds
Client IT solutions, M365 implementations, and unified communications systems
Domain
IT Services / Managed Services / Microsoft 365
Deliverable
client delivery
Required skills
Microsoft 365 administration, Entra ID migration, IT networking, VOIP, AWS/VPS, technical troubleshooting, proposal preparation
Preferred skills
Microsoft 365 tenant security hardening, Windows and mobile device support, 3CX phone system, NX witness, web hosting
Responsibilities
Manage assigned client portfolio as main consulting contact, respond to client enquiries via phone/email/helpdesk, diagnose and troubleshoot technical issues, document and track client issues using a ticketing system, support implementation of M365 solutions, prepare proposals and quotes, identify opportunities to mentor and support the team
