Customer Service Officer
Core
Deliver exceptional customer service via phone and email, manage customer orders, resolve issues, and process pricing/credit requests for a food manufacturing business.
Role type
Customer Service Representative (Order Processing)
Builds
Customer experience and order fulfillment for a food manufacturing client
Domain
Food Manufacturing
Deliverable
client delivery
Required skills
Order management, complaint resolution, pricing and credit processing, internal system navigation, cross-functional communication, call coaching participation
Preferred skills
ERP/CRM systems experience (SAP, Salesforce), fast-paced environment adaptability
Responsibilities
Deliver customer service via phone and email, manage call lists and incoming calls, process pricing and credit requests, log and close customer complaints, complete new account setups, communicate customer requirements to internal teams, escalate issues appropriately, participate in call coaching
Seniority
Experienced, individual contributor
