IT Analyst
Core
Frontline IT support role safeguarding site uptime, operational continuity, and end-user productivity across office, warehouse, manufacturing, and lab environments.
Role type
L1/L2 IT Analyst (Infrastructure and Operations)
Builds
Reliable technology performance and operational continuity for site-critical functions
Domain
Life sciences, diagnostics, and biotechnology
Required skills
L1/L2 incident resolution, endpoint troubleshooting, device lifecycle management, ITSM ticketing, ITIL discipline, asset record maintenance
Preferred skills
German language skills
Technologies
ITSM tools, endpoint devices, collaboration tools
Responsibilities
Deliver on-site L1/L2 IT support for end users, devices, and local services; Diagnose and resolve endpoint, collaboration, and basic connectivity issues; Support device lifecycle management (build, deploy, maintain, replace); Execute site changes and deployments in line with defined processes; Maintain accurate asset records, documentation, and high-quality ticketing
Seniority
Professional – P2, hands-on IC