Kronos Consultant
Core
Provide Level 2 and Level 3 functional and operational support for the Kronos (UKG Pro WFM) Workforce Management platform, ensuring business continuity for scheduling, timekeeping, attendance, and labor management processes.
Role type
Application Support Analyst (Workforce Management)
Builds
Workforce scheduling, timekeeping, attendance, and labor management processes
Domain
Workforce Management / Human Resources Technology
Required skills
Kronos/UKG Pro WFM functional expertise, incident management, root cause analysis, ITSM tools (ServiceNow), stakeholder communication, troubleshooting, analytics and reporting, time clock configuration
Preferred skills
Advanced English communication, experience in production support environments
Technologies
Kronos Dimensions, UKG Pro WFM, ServiceNow
Responsibilities
Troubleshoot and resolve incidents and service requests for UKG Pro WFM; Monitor application performance and identify stability improvements; Conduct troubleshooting sessions with users to resolve operational challenges; Manage incidents and problem tickets through ITSM tools; Collaborate with vendor support teams for escalations
Seniority
Mid-level, hands-on IC