French Speaking Customer Service Agent For Mercedes - Work Remote In Greece
Core
Provide premium customer support for Mercedes owners via phone, email, and chat, handling technical queries, scheduling maintenance, and resolving automotive concerns.
Role type
French-speaking customer service agent (automotive)
Builds
Customer support services for Mercedes-Benz owners
Domain
Automotive industry + Customer service
Deliverable
client delivery
Required skills
Native or fluent French, English proficiency, CRM management, automotive technical knowledge, scheduling coordination
Preferred skills
Interest in automotive industry, solution-oriented mindset
Responsibilities
Act as primary point of contact for Mercedes owners; Manage inbound inquiries via phone, email, and chat; Assist clients with scheduling maintenance and service appointments; Maintain detailed case records in CRM; Collaborate with international teams; Provide feedback on customer trends; Participate in ongoing product training.
Seniority
Individual Contributor