Project Management Director
Core
Define and implement tools, methods, and processes to manage projects and studies from the Customer Success Management (CSM) department; act as the primary contact for key accounts to champion the customer voice and build long-term relationships.
Role type
Senior IC Project Management Director (CSM)
Builds
Project management frameworks, operational strategies, and client solutions for the CSM department
Domain
Life science sector
Required skills
People management, team coordination, project management, customer relationship management, solution validation, capacity management, procedural compliance, proposal validation, cross-functional collaboration
Preferred skills
Life science sector experience, GMP/GDP/GCP knowledge, AI ambassador tools proficiency
Technologies
MS Suite, AI ambassador
Responsibilities
Define and implement tools and processes to manage CSM projects efficiently; build partnerships across the organization to align PM teams with business functions; act as the face of the organization for key accounts; distribute projects and customers among Project Managers; validate proposed solutions for efficiency; report to the VP and Director of Operations; assess workload via time track analysis to ensure profitability; collaborate with proposal and contract management teams.
Seniority
Director, strategic leadership & team management
