Fashion Support Consultant (German - speaking) - On-site IN0
On-site
Core
Handle incoming customer inquiries via telephone, email, chat, and voicemail to resolve user demands for fashion brands.
Role type
Customer Support Consultant
Builds
Customer service interactions and resolutions for fashion brand clients
Domain
Fashion retail customer support
Deliverable
client delivery
Required skills
German (bilingual/advanced), English (advanced), customer care, call management, SLA adherence, IT platform knowledge
Preferred skills
Windows/MS Office, internet configuration
Responsibilities
Answer customer calls and chats, log call details, maintain product knowledge, escalate issues to mentors, comply with administrative duties
