Trainer klantenservice (32 - 40 uur)
Core
Designing and delivering training and coaching to improve customer service quality, analyze customer contact, and integrate AI and modern learning formats.
Role type
Customer Service Trainer and Coach
Builds
Training programs, e-learning modules, and coaching sessions for customer-facing teams
Domain
E-commerce / Industrial machinery / Customer Experience
Required skills
Training and coaching, quality monitoring, communication, project planning, AI affinity, e-learning experience, process improvement
Preferred skills
Experience in contact centers, international communication, ownership mindset
Technologies
AI, e-learning platforms, customer contact analysis tools
Responsibilities
Coordinate education and development within Customer Service, Develop training and e-learning, Coach colleagues on customer contact and quality, Analyze and improve customer contact across channels, Contribute to smarter customer contact with AI and process improvement
