Technical Support Specialist COR Instrument EMEA
Core
Regional technical authority for BD COR diagnostic instruments (PX, GX, MX) providing expert support, escalation management, and training to maximize uptime.
Role type
Senior IC technical support specialist (diagnostic instruments)
Builds
BD COR PX, GX, and MX diagnostic platforms
Domain
Life sciences / Medical diagnostics / Laboratory automation
Required skills
Advanced troubleshooting, hardware/software diagnostics, technical training, knowledge of PC hardware and networking, LIS/middleware/database familiarity, regulatory compliance
Preferred skills
Engineering/Electronics/Physics degree, experience with diagnostic instruments or lab automation, strong problem-solving, PC hardware/networking expertise, multilingual communication
Technologies
BD COR instruments, LIS, middleware, databases, PC hardware, networking
Responsibilities
Serve as technical escalation point for complex instrument/software/connectivity issues; Diagnose and resolve advanced technical issues remotely and onsite; Deliver technical training and coaching to Field Service Engineers; Support new product introductions and software releases; Analyze recurring technical issues to identify improvement opportunities; Maintain accurate technical documentation and ensure regulatory compliance
Seniority
Senior, hands-on IC