Customer Support Representative
Core
Serve as the main point of contact for quoting and placing orders for marine products and services, managing the quote-to-order-to-invoice process and assisting with collections.
Role type
Customer Support Representative (Order Management & Collections)
Builds
Customer orders and invoices for Drew Marine products and services
Domain
Marine industry / Shipping
Required skills
Order processing, customer inquiry management, cross-functional collaboration, collections support, product knowledge, contract/pricing understanding, ERP platform experience
Preferred skills
Marine or shipping industry experience, JD Edwards or comparable ERP experience, multi-lingual capabilities
Technologies
GOP, ShipServ, Customer Procurement websites, Email, JD Edwards, Microsoft Office
Responsibilities
Process customer orders accurately and timely, manage customer inquiries and coordinate with internal teams, collaborate on accounts receivable and collections, participate in customer business reviews, document delivery issues
Seniority
Mid-level, individual contributor