Service Planner | Wellington
Core
Schedule, plan, and confirm service visits for pest control, hygiene, and plant services technicians to ensure smooth operations and maximize productivity.
Role type
Service Planner (Operations)
Builds
Optimized service routes and schedules for the Lower North Island region
Domain
Pest control, hygiene, and plant services
Required skills
Scheduling, route optimization, communication, problem-solving, data management, customer service, operational coordination, analytical thinking, attention to detail, negotiation
Responsibilities
Plan and manage daily, weekly, and monthly schedules for technicians; Optimize service routes to reduce travel time; Confirm appointments and communicate schedule changes; Coordinate urgent service requests; Fill schedule gaps caused by cancellations or disruptions; Reschedule appointments due to operational or weather changes; Maintain accurate service records in company systems; Address service-related issues and complaints; Provide routing support to other regions as needed