IT support Associate, OpsTech Solutions
Core
Provide 1st and 2nd level IT support and maintain infrastructure elements for Amazon distribution centers and remote sites.
Role type
IT Support Engineer (Infrastructure)
Builds
IT equipment and infrastructure for distribution centers
Domain
Logistics / IT Operations
Required skills
Windows and Linux OS, hardware troubleshooting, networking basics (TCP/IP, DNS, DHCP, VLANs), ticketing systems, asset management, ITIL processes, incident management, vendor management, driver's license
Preferred skills
Network troubleshooting (switches, Wi-Fi, cabling), large-scale device environment support, ITIL-based processes, cross-team collaboration
Technologies
Windows, Linux, TCP/IP, DNS, DHCP, VLANs, ticketing systems, asset management tools
Responsibilities
Handle user requests via ticketing system, install and maintain IT equipment, collaborate with local and regional IT teams, manage and track IT equipment, communicate with vendors, maximize equipment availability through preventive maintenance, test end-user devices, provide on-site technical support
Seniority
Mid-level, hands-on IC