Senior Client Manager, IGO - Cigna Healthcare
Core
Senior Client Manager responsible for managing a portfolio of European-headquartered Intergovernmental Organizations (IGO) clients, building stakeholder relationships, and ensuring financial and service outcomes.
Role type
Senior Account Manager (Intergovernmental Organizations)
Builds
Long-term client relationships and sustainable contract renewals for IGOs
Domain
Healthcare / Insurance / Intergovernmental Organizations
Deliverable
client delivery
Required skills
Sales and account management experience, data collation and statistical analysis, translating data into actionable insights, contract negotiation, cross-sell and up-sell identification, complaint resolution coordination
Preferred skills
Experience in Employee Benefits, Financial Services, or Consulting
Technologies
Data analysis tools
Responsibilities
Act as primary point of contact and person of trust for clients; Monitor implementation of new clients/services; Build client intimacy with key stakeholders; Provide consultative guidance; Negotiate contract renewals; Identify up- and cross-sell opportunities; Coordinate complaint and problem resolution
Seniority
Senior, hands-on IC
