Service Adviseur
Core
Customer-facing service advisor coordinating maintenance, repairs, and service operations between customers, technicians, and the workshop.
Role type
Service Advisor (Automotive/Technical)
Builds
Service workflows and customer satisfaction in the automotive/technical sector
Domain
Automotive / Technical Services
Deliverable
client delivery
Required skills
Customer communication, scheduling and planning, workshop coordination, cost estimation and quoting, order creation, administrative processing, technical curiosity
Preferred skills
MBO 4 level in Automotive Technology, Business Automotive Technology, Mechanical Engineering, or similar technical background, relevant experience in automotive/truck/workshop environment
Technologies
Workshop management systems, quoting tools
Responsibilities
Receive customers and maintain contact regarding maintenance, repairs, and service; Translate customer inquiries into clear work orders for the workshop; Plan and schedule work to ensure workshop efficiency; Coordinate daily with foremen and technicians to monitor progress; Discuss additional work and costs with customers to obtain approval; Create work orders and quotes; Keep customers informed throughout the process and ensure commitments are met