Care Professional Operation Manager
Core
Lead a team of 4-6 associates to manage the end-to-end supply and activation funnel for Care Professionals, ensuring reliable onboarding and deployment readiness.
Role type
Senior IC Operations Manager (Team Lead)
Builds
Care Professional supply pipeline and activation workflow
Domain
Healthcare / Community Care / Workforce Management
Required skills
Team leadership, KPI management, root cause analysis, project management, SLA ownership, data analysis, stakeholder management, process optimization, recruitment intake management, training scheduling
Preferred skills
Healthcare industry experience, Singapore community care sector knowledge, AIC/BCLS/SNB licensing familiarity, Tableau/Power BI, CRM tools
Technologies
Google Workspace, MS Office (Excel/Sheets), Tableau, Power BI, Mailchimp, ActiveCampaign
Responsibilities
Drive high-performance team culture and manage associate KPIs; Oversee CP approvals workflow and SLA performance; Manage recruitment intake and pipeline health metrics; Coordinate training scheduling and quality assurance frameworks.
Seniority
Senior, hands-on IC with team management