APAC Service Delivery Manager
Core
Overseeing performance, quality, and operational health of partner-delivered services in APAC, acting as the primary governance point between ServiceNow and delivery partners.
Role type
Senior Service Delivery Manager (Partner Governance)
Builds
Partner engagements delivering managed services, outsourced operations, or project-based services for ServiceNow customers.
Domain
SaaS / IT Service Management / Partner Ecosystem
Required skills
Partner governance, SLA/KPI management, escalation management, operational metrics analysis, change control, capacity and demand management, transition management, cross-functional influence, performance reporting, process improvement.
Preferred skills
SaaS operating models, AI-native environments, organizational transformation, PMP/ITIL/CSM/COPC certifications, global team experience.
Technologies
ServiceNow platform, performance data analysis tools, governance frameworks.
Responsibilities
Monitor partner delivery performance and identify risks; manage escalations and corrective actions; oversee operational governance cadence (weekly/monthly/quarterly reviews); manage transition milestones and capacity planning; flag invoicing discrepancies; produce performance reporting; drive consistency in delivery execution across the geography.
Seniority
Senior, hands-on IC with strategic oversight
