French Speaking Customer Experts for messaging app - Work In Athens, Greece
On-site
Core
Provide world-class support to users of a leading global messaging platform via chat and messaging interfaces.
Role type
Customer support specialist (messaging app)
Builds
User support for a global messaging platform
Domain
Social media / Digital communication
Deliverable
client delivery
Required skills
Native or fluent French (spoken and written), English, problem-solving, customer-focused mindset
Responsibilities
Resolve technical inquiries and account-related concerns, maintain high standards of quality and efficiency, collaborate with cross-functional teams to escalate complex issues, foster a positive and safe community environment, contribute to continuous improvement of customer support processes, stay updated with latest app features and platform guidelines
